Terms and conditions

All goods are offered for sale by Dragon Hockey (hereinafter called the Company) under the following conditions and may only be sold or offered for sale under these conditions. The placing of an order or acceptance of the goods is deemed to constitute an agreement to observe and be bound by such conditions, and any concession, latitude or waiver that may be or have been.

At the Company we pride ourselves on delivering great customer care. We aim to provide a friendly, efficient and helpful service; aiming to treat everyone as we would like to be treated, we would be disappointed if you were unhappy with your experience.

By ordering any product from Dragon Hockey. you are accepting the following terms and conditions. These terms and conditions may be changed without any prior notification; any changes will be displayed on this page. Our terms and conditions do not affect your statutory rights.

The Company is UK based and we comply with UK Consumer law. This includes the Distance Selling Regulations, which give you the right to cancel an order and return any goods that may already have been dispatched up to 7 days from receipt. We want to make your online shopping experience as easy as possible, so our policy allows you to make a return up to 30 days from receipt.

Subscription Terms
Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew each month without notice for a minimum of 12 months. You authorise us to store your payment method(s) and to automatically charge your payment method(s) every month until you cancel. We will automatically charge you for your plan, plus applicable taxes (such as VAT), every month upon renewal until you cancel.

We may change your plan’s rate each monthly renewal term and we will notify you of any rate change with the option to cancel. If the applicable taxes change during your one-month term, we will accordingly adjust the tax-inclusive price for your plan on your next billing date.

If your primary payment method fails, you authorise us to charge any other payment method in your account. If you have not provided us a backup payment method(s) and you fail to provide payment or if all payment methods in your account fail, we will contact you to arrange a new payment, or you can update your payment details in your account.

After 11 months have passed, we will contact you to see which stick you would like next. Should you not want to continue with your subscription, you can let us know after 11 months have passed and we will cancel your subscription after your 12th payment has been taken. If you do not cancel your subscription, your payments will continue to be taken.

Cancellation Terms
You can cancel your subscription any time after 12 months have passed via your Dragon Account page or by contacting orders@dragonhockey.co.uk*. If you cancel within 30 days of your initial order, you’ll be fully refunded upon return of your hockey stick.

Breakages
Should your hockey stick break, or develop a structural issue within 12 months of receiving your item, please contact orders@dragonhockey.co.uk. We will make an assessment to see what can be done to resolve the issue. Every case is unique, but our usual course of action is to replace the stick for free. Our main aim is for happy customers, so we’ll do what we can to solve the problem for you.

PRICING

The price you pay is the price displayed on this website at the time we receive your order. The following exception applies:

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

SECURITY

Payment is taken from your card at the time we receive your order once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods or alternate options offered.

We accept most major credit cards for online purchases. If you wish to pay by another method, you are welcome to place your order over the phone.

All card payments are processed securely and in line with current PCI guidelines. We do not have access to your card details

Your details are safe with us; we ensure total confidentiality. Your details will never be passed on to any third parties and SSL encryption protects your details on secure servers.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

STOCK AVAILABILITY

It is possible to order products that are not currently in stock, if there is going to be an extra delay in delivery, we will contact you to inform you and give you the option of altering or cancelling your order. If you would like to order something that is not listed on our website don’t hesitate to contact us and we’ll do our best to find it for you. If we cannot source an item you have ordered we will always contact you to let you know.

COPYRIGHT

Dragon Hockey. disclaims damages of any kind; compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site. All pictures, material, code, intellectual property and descriptions are the property of Dragon Hockey. It may not be copied or used without the express permission of these parties.

SHIPPING AND DELIVERY

Shipping is charged on all consignments at the current rate.

CLAIMS

Notification of damage or shortages must be made to Dragon Hockey. within 2 days of receipt of goods.

GUARANTEE

All our products are manufactured to the highest standards. The Company therefore guarantee goods against defective materials and manufacture.

SPECIFICATIONS

Descriptions and specifications are subject to change without notice.

RETURNS AND REPLACEMENTS

The Company reserves the right to inspect faulty goods before replacement or credit is issued. All despatches made by the Company as a result of an error for which the Company is not responsible will be subject to the full carriage charge regardless of terms or order value. All clearance and special offer goods are non-returnable.

RESERVATION OF TITLE

The Company retains the title to all goods supplied to the buyer until all of the goods have been paid for in full.

The Company reserves the right to alter prices and terms at any time. Prices are taken to be those ruling at the date of invoice.

ERRORS AND OMISSIONS EXCEPTED

The Company reserves the right to correct any invoicing errors within 1 calendar year of the invoice date