All goods are offered for sale by Dragon Hockey (hereinafter called the Company) under the following conditions and may only be sold or offered for sale under these conditions. The placing of an order or acceptance of the goods is deemed to constitute an agreement to observe and be bound by such conditions, and any concession, latitude or waiver that may be or have been.
At the Company we pride ourselves on delivering great customer care. We aim to provide a friendly, efficient and helpful service; aiming to treat everyone as we would like to be treated, we would be disappointed if you were unhappy with your experience.
By ordering any product from Dragon Hockey. you are accepting the following terms and conditions. These terms and conditions may be changed without any prior notification; any changes will be displayed on this page. Our terms and conditions do not affect your statutory rights.
The Company is UK based and we comply with UK Consumer law. This includes the Distance Selling Regulations, which give you the right to cancel an order and return any goods that may already have been dispatched up to 7 days from receipt. We want to make your online shopping experience as easy as possible, so our policy allows you to make a return up to 30 days from receipt.
The price you pay is the price displayed on this website at the time we receive your order. The following exception applies:
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Payment is taken from your card at the time we receive your order once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods or alternate options offered.
We accept most major credit cards for online purchases. If you wish to pay by another method, you are welcome to place your order over the phone.
All card payments are processed securely and in line with current PCI guidelines. We do not have access to your card details
Your details are safe with us; we ensure total confidentiality. Your details will never be passed on to any third parties and SSL encryption protects your details on secure servers.
Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
It is possible to order products that are not currently in stock, if there is going to be an extra delay in delivery, we will contact you to inform you and give you the option of altering or cancelling your order. If you would like to order something that is not listed on our website don’t hesitate to contact us and we’ll do our best to find it for you. If we cannot source an item you have ordered we will always contact you to let you know.
Dragon Hockey. disclaims damages of any kind; compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site. All pictures, material, code, intellectual property and descriptions are the property of Dragon Hockey. It may not be copied or used without the express permission of these parties.
SHIPPING AND DELIVERY
Shipping is charged on all consignments at the current rate.
Notification of damage or shortages must be made to Dragon Hockey. within 2 days of receipt of goods.
All our products are manufactured to the highest standards. The Company therefore guarantee goods against defective materials and manufacture.
Descriptions and specifications are subject to change without notice.
RETURNS AND REPLACEMENTS
The Company reserves the right to inspect faulty goods before replacement or credit is issued.. All despatches made by the Company as a result of an error for which the Company is not responsible will be subject to the full carriage charge regardless of terms or order value. All clearance and special offer goods are non-returnable.
The carrier and the Company must be directly advised in writing within 14 days from receipt of the invoice, if the goods covered by the invoice have not been delivered, or within 3 days of delivery if damage or shortage is revealed upon receipt of the goods.
RESERVATION OF TITLE
The Company retains the title to all goods supplied to the buyer until all of the goods have been paid for in full.
The Company reserves the right to alter prices and terms at any time. Prices are taken to be those ruling at the date of invoice.
ERRORS AND OMISSIONS EXCEPTED
The Company reserves the right to correct any invoicing errors within 1 calendar year of the invoice date